The following customer service interview questions may be asked to you during your next interview for customer service profile. Interviewer generally asked these customer service interview questions to judge the capability in you for doing the customer service job. We’re prepared these customer service interview questions by a deep research hope you’ll find them helpful. we’ll post some more job interview questions in future on similar topic.
Here are some customer service interview questions that you may be asked in interviews. The questions are following:-
Que:- What is the exact meaning of customer service?
Que:- How would you deal with an angry customer who is threatening to take their business somewhere else?
Que:- When would it be appropriate to initiate contact with a client?
Que:- Can you give us a specific example of a time when you have had to solve a complicated problem for a disgruntled client or customer?
Que:- Give us an example of a time when you failed to adequately address a customer’s needs and/or lost the customer.
Que:- How would you define great customer service?
Que:- What type of services or offers you would give to attract the customers?
Que:- Why would customers come again at your store?
Que:- What would you do, when customer complaints against your product?
Que:- What would you do, when a customer leaves your store without paying you?
Que:- When your co-worker or service boy behaviour is not good towards customer then what would you do in that situation?
Que:- What would you do when the machine in your store wouldn’t accept the credit card of the customer?
Que:- What is the meaning of TAX? What is it full form?
Que:- When customer wants to pay the bill in installments then what would you say to customer?
Que:- When customer wants to return the package he/she purchased earlier and also the package is opened by him, then what would you do in this type of situation?
Que:- According to you, what matters the most- Quality, Quantity or Good Service?
Que:- When you have to go home early for some urgent work, then what would you say to your boss?
Here are some other important interview questions regarding customer service representative, which helps you to improve your skills and temperament in the field of customer service representatives.
Que:- Tell me about your last or current position?
Que:- An item is on sale at 30% off. They sell for Rs. 475. How much is 75% off?
Que:- What did you love and what didn’t you like?
Que:- When customer purchase an item of Rs. 524.78 and he/she gives you a note of rs. 1000, then how much change do you give him?
Que:- Tell me about problems with the products or services you previously supported?
Que:- What things on your resume are you really an expert on?
Que:- What is the meaning of VAT? What is the full form of VAT?
Que:- How do you respond when you don’t know the answer to a question?
Que:- If one item in your store costs Rs. 97, then how much does five items cost? How much do they cost when 5% tax added to it?
Que:- The customer is saying you are taking too long to solve the issue, what do you do?
Que:- The packet of mugs contains 5 mugs and 12 mugs has been sold in every 20 mins. So, how many mugs will you need to make in a day?
These are the some common interview question of customer service representatives which are asked by the interviewer. Some more customer service interview questions will be updated soon on our website.